Frequently Asked Questions
Included below are the answers to some of the most frequently asked questions we receive from our clients. Please give us a call or use our contact form to reach out to us if the answer to your question is not found here. We are here to help!
Will you move furniture when you come pick up my rugs?
We are happy to help move most furniture pieces (Sorry, no pianos and other heavy furniture pieces!), but you’ll need to let us know in advance. If you need assistance rolling your rugs…
I’m going to keep a few rugs stored in my garage during a home renovation. Is it better to fold them or roll them?
Before placing rugs in your garage (or basement, or attic, or storage shed…) we strongly recommend having them professionally washed and treated preventatively for moths…
A carpet cleaner tried to clean a small area rug I have in the foyer and the colors bled. Can this be fixed?
Unfortunately, we see this kind of dye damage fairly often. The presprays used in carpet cleaning are much too high a pH to be safe for use on most area rugs.
The fringes on my Oriental rug got caught in the vacuum are now missing in a couple of places. Can this be repaired?
Mann’s repair team can definitely help with this and ALL types of rug repairs. Once we’re able to look at the damage to your rug in person, we like to provide you with a couple of different repair options…
Does fiber protector really keep spills from staining my rug?
The basic science behind fiber protector works like this: Every fiber has so many dye receptor sites at a microscopic level and when spills happen, the available dye receptor sites take on the color of what…
Do I need to put a rug pad under my rugs?
In general, rug pads help reduce wear caused by foot traffic, which helps extend the life of your area rugs. For added safety, put rubber-backed rug pads under smaller rugs to keep them from shifting suddenly.
Do you recommend a particular spot cleaner to use at home?
Because every area rug is so different from the other and most over-the-counter cleaning products are tested on carpet, not more delicate fibers like those found in area rugs, we strongly recommend against…
My dog peed on my rug. Can you get it out?
Pet accidents are the #1 reason our customers call us for cleaning. It’s a three-part problem: The pet urine itself, The yellow stain, The odor-causing microscopic bacteria the urine leaves behind.
What Forms of Payment Do You Accept?
We accept all major credit cards, cash, and personal check as payment for rug care services. Payment is required in full at the time of service unless other arrangements have been made ahead of time. In some cases, we may ask for a deposit…
What Is Protector?
Protector is a coating that is applied to clean rugs and textiles. This coating helps prevent permanent staining and makes it easier to clean up spots, spills, and general dirt.
How Often Should I Clean?
How often should I clean my wool rugs? To answer that let’s look at what abrasive dirt really is and how it affects your rugs. This is a magnified image of sandpaper. You can easily see the sharp edges that act
Do I Need A Rug Pad?
Rug pads can add many benefits to people with area rugs. But they aren’t suitable for all rugs or in all situations. Many people don’t know when or if they should get pads for their rugs.